| Customer Service is KEY to success with the members here. Quick responses to emails, ACTUALLY returning phone calls, and shipping quickly (emailing them a tracking number, etc.) all are just a few examples. Another thing I've seen is don't apologize, just fix the mistake and make things right. Take away the excuses, basically. I've been on here for 10 years and I've seen several places come and go, but failure usually begins here with poor customer service.
Welcome to the site and best of luck!
Z's: 1990 TTZ (RB26DETT Swap Underway) 505 RWHP/483 FT/lb @18psi @ 380' ALT Oct. 2008 457 RWHP/441 FT/lb @18psi @ 5800' ALT Nov. 2007 436 RWHP/433 FT/lb @17psi @ 5300' ALT June 2006 Previous Z's: 1991 TTZ 368 RWHP/404 FT/lb @17psi 1994 TTZ 262 RWHP/271 FT/lb @11psi 1990 N/A 238 RWHP/226 FT/lb w/50 shot Nitrous 1990 TTZ (from the THIEF Arley Leghorn in Mt. View, CA) 2003 350z Sunset Lemans Touring Edition 2003 G35 Coupe, procharged.
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